Frequently Asked Questions

Everything you need to know about bringing CUCKOO comfort into your home.

What is the standard shipping timeframe for CUCKOO products?

Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days for delivery.

Do you offer a warranty on home appliances and furniture?

Yes, all CUCKOO products come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship under normal household use.

What is your return policy if I am not satisfied?

We offer a 30-day window for returns on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track the status of my home delivery?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger home purchases.

Are CUCKOO products eco-friendly?

We are committed to sustainability. Many of our products are manufactured using responsibly sourced materials and energy-efficient technologies to minimize environmental impact.