Returns & Exchanges

At CUCKOO, we want your home to feel perfect, which is why we offer a 30-day return window for all unused products in their original packaging. Whether it is a change of heart or a defective item, our team is here to ensure a smooth and transparent resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original boxes, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.